6/7/2023 0 Comments Cant use splashtop personalIf you experience the issue again, please use the link to download beta streamer, and see if it helps. If you remove both the app and streamer, then re-install them, will it help? UPDATE: Thanks for the update, Steeeeo! We dig deeper and found this probably a sporadic issue and re-installing the streamer might not really fix it. Get Splashtop Personal apps for all platforms at. Did you connect to a macOS 10.13 device then experience the issue? We can't reproduce the issue but did receive couple feedback mentioning this when connecting to a macOS 10.13 device. Step by step instructions to install and connect with Splashtop Personal app. As soon as I unlocked the iMac I was able to click. I tried to access it when I got home and logged in via my iPad and the iMac showed the lock screen, but on the App I was seeing the desktop but I could not click anything. If the screen of my iMac is unlocked it works, but as soon as the screen is locked or has gone to sleep I cannot click on anything. Only seems to work when on same Wi-fi network? UPDATE 3: installed Beta and it worked when at home but still does not work when on a different Wi-fi network. UPDATE 2: Just tried to login to my Mac and the problem is back again. UPDATE: Since being contacted by the developer I am pleased to report that all is working again after doing suggested uninstall and reinstall. I hope this gets sorted soon as I miss it! Have not been able to use this since iOS 11Ĭan login ok but cannot get any further than that as you cannot click the mouse anymore. For commercial use that includes additional features such as file transfer, remote printing, chat, and more, try a free trial of Splashtop Business Access: Splashtop Personal is for non-commercial use only. See our Terms of Service and Privacy policy at. OĚ whiteboard to annotate over any live remote desktop screens O On-screen shortcuts for Microsoft Office, games, media players, browsing, file navigation, and more Want live annotations and on-screen shortcuts for your iPad tablets? The In-App purchase of our Productivity Pack enables: Your data is always secure through our Splashtop Bridging Cloud™ technology. I have been using Splashtop personal with the anywhere access pack to not only. monitor Note: If you cant use iPad as second screen in the dropdown. Need to access your files across networks? The In-App purchase of our Anywhere Access Pack enables remote access from anywhere. To use your iPad as a second display, you must have the SplashTop app installed on. Ěccess everything from anywhere, anytime Built with performance and security in mind, you’ll have a seamless, secure experience every time.ġ)ĝownload the personal app on the device you would like to connect fromģ)ĝownload the streamer (/streamer) on the computer you would like to connect toĤ) That’s It! Login and start your session! Simple to set up and use, you’ll be able to access games, videos, and music just as you were sitting in front of your computer. ![]() ![]() MAC: If it is your first time connecting into a mac, you'll have to enable the security and privacy settings on the mac in order to gain keyboard and mouse functionalities.Remotely access your desktop computer from anywhere to enjoy games, movies, and music on the go.Įnjoy high-definition audio and 4K video streaming in real-time by remotely accessing your powerful main computer from your mobile device.Open the Streamer application on the remote computer -> Advanced -> Checkbox hardware accelerator. Enabling the hardware accelerator setting in the Streamer may help as well.If it is connected, try disconnecting and reconnecting. ![]() If the remote computer has a wireless (bluetooth) keyboard and mouse connected, check to see if it is currently connected.To check, you can toggle your monitor to switch between the two. ![]() When utilizing the multi-monitor feature, if there is one monitor on your end (local) and two monitors on the remote end, it is important to make sure that you are on the correct monitor.If this is the case, please refer to the tips below: Often times users may run into an issue where they initially connect into their remote computers using Splashtop but are unable to control the mouse and keyboard.
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